Introduction
At Rivera Hybrid Solutions, we take pride in the quality of our products and services. We understand that sometimes, circumstances may arise where you consider requesting an exchange. Our exchange policy is designed to address these situations with fairness and flexibility.
Policy Statement
Our exchange requests are processed and evaluated on a case-by-case basis. We reserve the right to approve or deny exchange requests at our discretion, depending on the specific circumstances of each case. This approach ensures that each request is given the attention and consideration it deserves.
Conditions for Exchange Consideration
Product Exchanges: Products must be returned in their original condition, with all packaging and accessories included. Proof of purchase is required for all exchanges.
Service Cancellations
For services, cancellation requests must be submitted within a specified timeframe, as detailed in the service agreement.
Non-refundable Items
All sales are final and we do not offer refunds. However, we are committed to quality and customer satisfaction. If you receive a faulty product or wrong size, please contact us immediately, and we will be happy to exchange it for a replacement after verification. Your satisfaction is our top priority!
Requesting an Exchange
To request an exchange, please contact our customer service team with the following information:
Your order number
The reason for the exchange
Any supporting documentation (e.g., photos of a faulty product)
Evaluation Process
Upon receiving an exchange request, our team will:
Acknowledge receipt of your request within 30 days of purchase.
Review the request, which may involve requesting for further information, and/or a video call.
Make a determination based on the merits of the case, product condition, and compliance with our policy terms.
Outcome
You will be informed of our decision after we have completed our evaluation. If your exchange request is approved, please place a new order for the correct item. A refund for the original purchase amount, less a 25% restocking fee, will be issued upon processing the return.
Discretionary Clause
Please be aware that every exchange request is subject to our discretion, and submitting a request does not guarantee an exchange. We strive to ensure fairness and satisfaction in every decision we make.
Contact Information
For any questions regarding our exchange policy or to submit an exchange request, please contact our customer service team at [email protected]
Policy Updates
Rivera Hybrid Solutions reserves the right to modify this exchange policy at any time. Any changes will be promptly communicated on our website.
Exchange Rules
Exchanges must be requested within 30 days of purchase
Customer provides return shipping at their expense
Exchange Process
To initiate an exchange:
Return the item to us with all original packaging in like new condition
Once we receive the return, & after Evaluation Process, if approved. you can place a new order for the correct item.
A refund for the original purchase amount, less a 25% restocking fee, will be issued upon processing the exchange.
Important Notice Regarding Our Fast'n Go Hybrid Compression Bandages
Our Fast'n Go Hybrid Compression Bandages are designed to help manage limb size effectively. Over time, you might notice the bandages becoming looser, which is a sign that they are working correctly, due to limb size reduction.
Due to the nature of our products and their specific use, we do not offer refunds if the bandages loosen over time. This indicates that the bandages are functioning as intended.
Before making a purchase, please consult our sizing guide to ensure you select the correct size. We do not offer refunds for incorrect sizing. Please, contact us at [email protected] if you have any questions about which size to order.
Thank You
We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing Rivera Hybrid Solutions.