PRIVACY POLICY
Effective Date: July 17, 2026
Last Updated: July 17, 2026
Rivera Hybrid Solutions, operating under the Rivera Method brand, referred to as “Rivera Method,” “RHS,” “we,” “us,” or “our,” respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with:
RiveraMethod.com and related webpages
Smart Hub System forms, accounts, courses, and communities
The Lymphedema Blueprint Course, also referred to as the “LBC”
Thrive and other Rivera Method communities
ILC, PAC, consulting, coaching, patient-advocacy, and insurance-navigation services
Speaking engagements, workshops, events, and professional education
Rivera Method books and products, including Drop the Skirt and Xpandasox
The Rivera Method Affiliate Program
Third-party affiliate recommendations and links
Telephone calls, video calls, meetings, webinars, livestreams, and recorded sessions
Email, text messaging, social media, and other Rivera Method communications
This Policy applies to personal information Rivera Method controls. It does not govern the independent privacy practices of third-party websites, merchants, platforms, healthcare providers, insurers, or other organizations.
1. Information We Collect
The information we collect depends on how you interact with Rivera Method.
Contact and identifying information
We may collect:
Name
Email address
Telephone number
Mailing and billing addresses
Date of birth when reasonably necessary
Account username or profile information
Organization, employer, professional title, or credentials
Whether you identify as a patient, caregiver, medical professional, or another type of participant
Contact preferences
Email and text-message consent records
Account, course, and community information
When you enroll in a course or participate in a community, we may collect:
Account registration information
Login and authentication information
Course enrollment and access history
Lesson progress
Quiz, assessment, or survey responses
Downloads and content interactions
Community profile information
Posts, comments, reactions, questions, direct messages, and other community contributions
Attendance at live calls, workshops, or events
Support requests
Membership and subscription status
Purchase and transaction information
When you purchase a product or Service, we may collect:
Products and Services purchased
Order numbers
Transaction amount
Payment status
Billing and shipping information
Discount, referral, or affiliate attribution
Payment-plan information
Refund, return, dispute, and chargeback information
Shipping and delivery information
Limited payment-method information provided by our payment processor
Payment card information is processed through Stripe or another disclosed payment processor. Rivera Method does not require you to send complete card information through email, text messaging, community posts, or ordinary website communications.
Health and wellness information
When you request educational, consulting, advocacy, or insurance-related assistance, we may collect health-related information, including:
Information about lymphedema or other health concerns
Symptoms, medical history, diagnoses, treatments, procedures, and surgeries
Information about compression, garments, pumps, therapy, or other products and services
Photographs or videos you choose to submit
Healthcare-provider information
Medical records
Prescriptions, letters of medical necessity, treatment plans, or clinical notes
Information concerning physical function, mobility, swelling, pain, or quality of life
Information provided by a parent, guardian, caregiver, or authorized representative
Health information may be sensitive even when it is not legally classified as PHI under HIPAA.
Insurance and advocacy information
For ILC, PAC, insurance-navigation, or advocacy services, we may collect:
Health-plan and benefit information
Insurer and employer-plan information
Member, subscriber, group, claim, authorization, or case identifiers
Explanation-of-benefits documents
Denial letters
Prior-authorization documents
Appeal and external-review documents
Medical-necessity information
Correspondence with providers, insurers, employers, government programs, and review organizations
Dates, deadlines, decisions, and coverage history
Information needed to prepare, review, or support an insurance matter
Communications, recordings, and transcripts
We may collect communications you have with Rivera Method, including:
Emails
Text messages
Telephone calls
Voicemail
Contact-form submissions
Social media messages
Support conversations
Video calls
Community calls
Consultation and coaching sessions
Speaking or event inquiries
Recorded audio and video
Meeting notes
Automated or manually prepared transcripts
Affiliate-program information
If you apply to or participate in the Rivera Method Affiliate Program, we may collect:
Name and contact information
Business name
Website and social media information
Promotional methods
Application and approval information
Affiliate links and identifiers
Click, lead, and referral attribution
Qualifying purchases
Commission amounts
Payment and payout information
Tax forms and taxpayer identification information when legally required
Refunds, chargebacks, reversals, and commission adjustments
Program-compliance communications
Promotional content involving Rivera Method
Speaking, event, and organizational information
We may collect:
Organization name and contact information
Event dates and locations
Audience information
Speaking or workshop requirements
Contracts, proposals, invoices, and payment records
Travel and accommodation information
Accessibility requirements
Recording, media, and publicity preferences
Information collected automatically
When you visit our website or use Smart Hub System, we and our service providers may automatically collect:
Internet Protocol address
Browser and device type
Operating system
Device identifiers
Approximate location derived from an IP address
Referring website or advertisement
Pages viewed
Links and buttons selected
Dates, times, and duration of visits
Course and community interactions
Shopping-cart activity
Conversion events
Cookie and advertising identifiers
Email interaction information
Website error and performance information
Testimonials, photographs, and media
When you provide a testimonial, photograph, case story, video, or other media, we may collect the content you submit and the permissions associated with its use.
We will not publicly use identifiable health information, photographs, case outcomes, or private testimonials in advertising without an appropriate authorization, release, consent, or other lawful basis.
2. Sources of Personal Information
We may collect information:
Directly from you
From a parent, guardian, caregiver, or authorized representative
From a healthcare provider or insurer when you have authorized the disclosure or the disclosure is otherwise legally permitted
Through Smart Hub System
Through Stripe and other payment processors
Through shipping and fulfillment providers
Through our website and tracking technologies
Through social media and advertising platforms
From approved Rivera Method affiliates
From third-party merchants whose products we recommend
From event organizers or organizational clients
From public sources when reasonably necessary for a legitimate business purpose
From service providers that support our operations
3. How We Use Personal Information
We may use personal information to:
Operate and maintain our website
Create and administer accounts
Provide the LBC and other educational content
Operate Thrive and other communities
Deliver consulting, advocacy, coaching, and insurance-navigation services
Review records and documents submitted for a requested Service
Communicate with you about appointments, purchases, accounts, and support
Process orders, payments, payment plans, shipping, returns, and refunds
Provide customer service
Administer affiliate applications, tracking, commissions, and payments
Respond to speaking, workshop, and organizational inquiries
Schedule and conduct calls, meetings, and events
Create recordings, notes, and transcripts when disclosed
Maintain business, tax, and transaction records
Prevent fraud, abuse, unauthorized access, and security incidents
Enforce our Terms of Service and other agreements
Protect Rivera Method, our users, and other persons
Comply with legal, regulatory, tax, accounting, and reporting obligations
Analyze and improve our Services
Understand website and marketing performance
Deliver marketing and advertising in accordance with applicable consent and opt-out requirements
Develop aggregated or de-identified statistics
Conduct quality improvement, educational analysis, research, or advocacy using information that does not reasonably identify an individual
Carry out other purposes explained when the information is collected
We do not make medical diagnoses or insurance-coverage decisions through automated processing.
4. Health and Insurance Information
Rivera Method recognizes that health and insurance information is sensitive.
We use identifiable health and insurance information only for purposes reasonably connected to:
Providing the Service you requested
Reviewing records and documents
Communicating with you
Preparing educational or advocacy materials for your matter
Coordinating with a person or organization you have authorized
Maintaining appropriate business records
Protecting safety and preventing fraud
Complying with applicable law
We do not sell identifiable health or insurance information.
We do not use identifiable health or insurance information to create advertising audiences or personalize advertisements.
We configure advertising and retargeting technologies not to operate on forms or authenticated pages intended to collect or display health records, insurance records, medical photographs, appeal documents, or other sensitive case information.
We may create aggregated or de-identified information for research, education, service improvement, public policy, advocacy, statistical analysis, or publication. We will not publicly present a case in a manner that reasonably identifies the person without appropriate permission or another lawful basis.
5. HIPAA and Other Health-Privacy Laws
The fact that Rivera Method receives health-related information does not, by itself, mean that Rivera Method is a HIPAA covered entity or that every health-related record submitted to Rivera Method is PHI under HIPAA.
In some circumstances, Rivera Method may perform a Service for a HIPAA covered entity or business associate. When Rivera Method is legally acting as a business associate and a particular record is PHI:
The applicable Business Associate Agreement will govern our handling of that PHI
We will use and disclose the PHI only as permitted by the applicable agreement and law
Applicable HIPAA privacy, security, and breach requirements will control
A separate notice, authorization, or agreement may apply
If this Privacy Policy conflicts with an applicable Business Associate Agreement or mandatory health-privacy law, the applicable agreement or law controls.
Nothing in this Policy limits a legal right that cannot be waived.
6. Smart Hub System
Rivera Method uses Smart Hub System to support functions that may include:
Website and landing-page hosting
Customer relationship management
Forms and document submissions
Account administration
Course delivery
Community hosting
Email and text communications
Appointment scheduling
Telephone and video communications
Call recording and transcription
Workflow automation
Affiliate tracking
Payment and order administration
Data storage
Reporting and analytics
Information entered through Smart Hub System may be processed by Smart Hub System’s underlying technology providers, infrastructure providers, and authorized subprocessors to provide these functions.
Access to sensitive information is limited to persons and service providers with an appropriate operational need, subject to applicable agreements, permissions, and legal requirements.
7. Payments Through Stripe
Stripe processes payments for Rivera Method.
When you submit payment information:
Stripe receives and processes the payment information
Stripe may collect billing, identity, device, fraud-prevention, and transaction information
Rivera Method receives transaction status, order details, and limited payment-related information needed to administer the purchase
Stripe’s privacy terms also apply to Stripe’s independent processing
Do not send full payment-card information through email, text message, community posts, or ordinary support messages.
8. The Lymphedema Blueprint Course and Communities
We may use account and activity information to:
Provide course access
Restore or maintain lifetime or ongoing course access
Track completion and progress
Deliver updates and support
Administer live sessions
Enforce account and content-access restrictions
Improve the course experience
Operate communities
Moderate posts and enforce community standards
Community members control what they choose to post, but private or members-only areas do not guarantee confidentiality.
Other members may be able to view, copy, screenshot, or discuss information that you voluntarily post. Do not post medical records, insurance identifiers, complete dates of birth, financial information, or other information you do not want other members to see.
9. Telephone Calls, Video Calls, Meetings, and Recordings
Rivera Method routinely records telephone calls, video calls, meetings, consultations, coaching sessions, webinars, community sessions, interviews, and other sessions.
Recordings may be used for:
Documentation
Service delivery
Note preparation
Quality assurance
Training
Internal review
Resolving questions or disputes
Providing a replay when that purpose has been disclosed
Creating educational content when appropriate permission has been obtained
Calls and sessions may also be transcribed using automated or manual transcription services.
We provide notice before or at the beginning of a recording. Where consent is required, we request consent before recording begins.
By continuing after receiving recording notice and providing any legally required consent, you authorize the recording and disclosed transcription.
Contact us before the session if you do not consent to recording. A non-recorded alternative may not be available for every Service.
We do not publicly use a private consultation recording, health story, or identifiable case information for marketing without an appropriate authorization or release.
10. Artificial Intelligence and Automated Tools
Rivera Method may use artificial intelligence or automated tools for non-sensitive activities such as:
Drafting general educational or marketing content
Administrative assistance
Organizing non-sensitive business information
Summarizing de-identified information
Workflow automation
General business analysis
We do not intentionally submit identifiable medical records, insurance records, health-information forms, or sensitive client communications to general-purpose generative artificial intelligence tools for content generation or model training.
Automated transcription services may process recordings as described in this Policy. Transcripts containing health or insurance information are treated as sensitive information and are subject to the same use and disclosure restrictions described above.
11. Cookies and Tracking Technologies
We use cookies, pixels, scripts, tags, local storage, and similar technologies.
These technologies may include:
Smart Hub System tracking
Meta Pixel
Advanced Retargeting System technologies
Affiliate tracking
Email tracking
Conversion and analytics tools
Essential technologies
These support:
Security
Login and account access
Shopping-cart functions
Payment processing
Form operation
Website preferences
Course and community functionality
Analytics technologies
These help us understand:
Website visits
Page performance
Referral sources
User interactions
Conversion activity
Technical errors
General engagement patterns
Advertising and retargeting technologies
On non-sensitive public marketing pages, advertising technologies may collect or receive:
IP address
Browser or device information
Cookie or advertising identifiers
Pages visited
Links selected
Referral sources
General conversion events
Interactions with Rivera Method advertisements
Advertising partners may use this information to measure advertisements, create audiences, limit ad frequency, and display advertisements based on website activity.
Advertising technologies are not authorized to collect the contents of health or insurance forms, medical records, insurance documents, private client communications, or authenticated case information.
12. Your Cookie and Advertising Choices
You may manage cookies through:
The cookie preferences tool on our website
The Privacy Choices link in the website footer
Your browser settings
Advertising-platform privacy settings
Device-level advertising settings
Global Privacy Control, where recognized
A request sent to [email protected]
Disabling essential cookies may prevent portions of the website, checkout, courses, communities, or accounts from functioning properly.
Browser “Do Not Track” signals are not governed by a uniform industry standard. We respond to legally recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law.
13. Selling, Sharing, and Targeted Advertising
Rivera Method does not sell personal information in exchange for money.
Our disclosure of online identifiers and public website activity to advertising and retargeting providers may be considered “selling,” “sharing,” or processing for targeted advertising under certain state privacy laws, even when no money is paid for the information.
Where applicable, you may opt out through the Privacy Choices link, recognized browser signals, or by contacting us.
We do not sell or share identifiable health information, insurance records, medical records, or text-message opt-in consent for targeted advertising.
14. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Service providers and contractors
These may include providers supporting:
Smart Hub System
Website infrastructure
Cloud storage
Payment processing
Course and community hosting
Email and text communications
Telephone and video communications
Recording and transcription
Shipping and fulfillment
Customer support
Analytics
Advertising
Cybersecurity
Accounting
Legal services
Affiliate administration
They may process information only as reasonably necessary to perform the applicable service, subject to their agreements and legal obligations.
Healthcare providers, insurers, and authorized recipients
When you request or authorize it, we may communicate with:
Healthcare providers
Clinics
Insurers
Benefit plans
Employers or plan administrators
Medical-equipment suppliers
Independent-review organizations
Government programs
Attorneys
Caregivers or family representatives
Other persons involved in your matter
You are responsible for identifying who Rivera Method is authorized to contact.
Approved Rivera Method affiliates
We may provide an approved affiliate with limited referral and transaction information reasonably necessary to:
Attribute a purchase
Calculate a commission
Identify a refund or chargeback
Resolve an attribution dispute
Administer the affiliate program
We do not provide Rivera Method affiliates with:
Medical records
Insurance records
Health-information forms
Full payment-card information
Text-message opt-in data or consent
Sensitive advocacy documents
Legal and safety disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with a law, subpoena, court order, or lawful government request
Protect a person from serious harm
Investigate fraud or security incidents
Enforce an agreement
Protect Rivera Method’s rights, property, systems, or users
Establish, exercise, or defend legal claims
Business transactions
Information may be disclosed as part of a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.
Where appropriate, the recipient will be required to handle the information consistently with applicable law and the commitments associated with the transaction.
At your direction
We may disclose information when you direct us to do so or provide appropriate consent or authorization.
15. Email and Text Messaging
We may send transactional or service-related communications concerning:
Accounts
Appointments
Purchases
Payments
Shipping
Course access
Community access
Support requests
Advocacy or consulting services
Security and policy notices
We may send marketing emails or text messages when we have the consent or another lawful basis required for the communication.
Consent to receive marketing text messages is not a condition of purchase.
You may:
Use the unsubscribe link in a marketing email
Reply STOP to an applicable marketing text message
Reply HELP for text-message assistance
Contact [email protected]
Message frequency varies. Message and data rates may apply.
Mobile-information restriction
We do not sell, rent, or share mobile telephone information, text-message originator opt-in data, or text-message consent with third parties or affiliates for their own marketing or promotional purposes.
We may provide this information to telecommunications, messaging, platform, and compliance service providers solely as necessary to:
Deliver requested messages
Maintain consent records
Process HELP and STOP requests
Prevent fraud or abuse
Maintain security
Comply with legal and telecommunications requirements
Opting out of marketing messages does not prevent us from sending legally permitted transactional or service-related communications.
16. Rivera Method Affiliate Program
We use personal information from affiliate applicants and participants to:
Review applications
Approve or reject participation
Create tracking links
Attribute transactions
Calculate and pay commissions
Administer refunds, chargebacks, and reversals
Monitor compliance
Communicate program changes
Maintain accounting and tax records
Prevent fraudulent referrals
Enforce the Affiliate Program Agreement
We may share affiliate information with:
Smart Hub System and affiliate-platform providers
Payment and payout providers
Tax and accounting professionals
Legal advisors
Government authorities when legally required
Affiliate tax records and payout information are treated as sensitive business information and are not used for consumer advertising.
17. Third-Party Affiliate Links
Rivera Method may recommend third-party products and services, including rebounders, supplements, and other wellness products.
When you click an affiliate link:
The third-party merchant or affiliate network may receive a referral identifier
Cookies or similar technologies may be used to attribute the purchase
The merchant may collect your IP address, device information, purchase information, and other information under its own privacy policy
Rivera Method may receive a commission report or transaction attribution
The merchant independently controls its checkout, payment, shipping, returns, warranties, and customer information
This Privacy Policy does not control the independent practices of third-party merchants.
Review the merchant’s privacy policy before providing personal information.
18. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the requested Services
Maintain accounts and course access
Complete transactions
Administer payment plans
Maintain affiliate records
Fulfill legal and contractual obligations
Maintain tax, accounting, and business records
Document consent and opt-out requests
Resolve disputes
Prevent fraud
Protect security
Establish or defend legal claims
Retention periods vary based on:
The type and sensitivity of the information
The Service involved
Whether an account remains active
Contractual obligations
Applicable limitation periods
Tax and accounting requirements
Legal holds
Security considerations
Applicable healthcare or privacy requirements
When information is no longer reasonably necessary, we may delete, destroy, anonymize, or de-identify it.
Backup copies may remain for a limited period until they are overwritten or securely removed through ordinary system processes.
19. Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information we maintain.
Safeguards may include:
Account authentication
Role-based access
Access restrictions
Vendor-management procedures
System and activity monitoring
Secure data transmission and storage configurations
Workforce privacy and security practices
Backup and recovery measures
Incident-response procedures
Periodic review of systems and permissions
No internet transmission, storage system, or security process can guarantee absolute security.
You are responsible for protecting your password, devices, email account, and other account credentials.
Notify us promptly if you believe your Rivera Method account or information has been accessed without authorization.
20. Children and Minors
Rivera Method’s website and general Services are not directed to children under 13.
We do not knowingly collect personal information directly from a child under 13 without the involvement and legally required consent of a parent or legal guardian.
A parent or legal guardian may use Rivera Method Services concerning a minor. In that situation, the parent or guardian represents that they have authority to:
Provide the minor’s information
Submit relevant records
Make decisions concerning the Service
Consent to applicable communications and recordings
Exercise privacy rights on the minor’s behalf
Contact us if you believe a child submitted information without appropriate permission.
21. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Confirm whether we process your personal information
Request access to personal information
Request correction of inaccurate information
Request deletion
Obtain a portable copy of certain information
Opt out of targeted advertising
Opt out of the sale or sharing of personal information
Withdraw consent when processing is based on consent
Limit certain uses of sensitive personal information
Appeal a decision concerning a privacy request
Receive equal service without unlawful discrimination for exercising a privacy right
These rights may be subject to:
Legal exceptions
Identity verification
Record-retention obligations
Fraud-prevention requirements
Rights of other individuals
Contractual obligations
Applicable HIPAA or healthcare-record requirements
The applicability thresholds of a particular law
Submit a request to:
Please include:
Your name
The email address or telephone number associated with your account
The right you wish to exercise
Enough information for us to locate the relevant records
We may request additional information to verify your identity and authority.
An authorized agent may submit a request when permitted by law. We may require proof of the agent’s authority and may verify the request directly with the consumer.
22. California and Other State Privacy Notices
During the preceding 12 months, Rivera Method may have collected the following categories of personal information:
Identifiers
Contact and customer-record information
Commercial and transaction information
Internet and electronic-network activity
Audio, visual, and communications information
Professional or employment-related information
Inferences based on website or purchase activity
Account credentials
Payment-related information
Health and insurance information
Affiliate tax and payout information
The sources, purposes, disclosures, and retention practices for these categories are described throughout this Policy.
We do not sell personal information for money.
We may share public website identifiers and activity with advertising providers for targeted or cross-context behavioral advertising. Depending on the applicable state law, that activity may be legally classified as selling or sharing.
We do not use or disclose health or insurance information for targeted advertising.
Residents may exercise applicable rights through the Privacy Choices link or by emailing [email protected].
We do not unlawfully discriminate against a person for exercising a privacy right.
23. International Visitors
Rivera Method is based in the United States.
If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States and other locations where our service providers operate.
Privacy laws in those locations may differ from the laws in your country.
Where applicable law requires a legal basis for processing, we may rely on:
Performance of a contract
Steps requested before entering into a contract
Consent
Compliance with legal obligations
Protection of vital interests
Rivera Method’s legitimate interests, when those interests are not overridden by your rights
You may contact us regarding rights provided by your local law.
24. Third-Party Websites and Platforms
Our website and Services may link to or integrate with:
Social media platforms
Payment processors
Video-conferencing services
Shipping providers
Affiliate merchants
Event platforms
Scheduling services
Other external websites
These organizations control their own privacy practices.
Rivera Method is not responsible for a third party’s independent collection, use, security, retention, or disclosure of information.
25. Data Incidents
If we discover a security or privacy incident, we may:
Investigate the incident
Take reasonable containment and remediation measures
Work with service providers, legal counsel, cybersecurity professionals, insurers, or authorities
Notify affected individuals
Notify regulators, covered entities, business associates, or other organizations
Take other action required by applicable law or agreement
The notice process will depend on the type of information, applicable law, contractual obligations, and the circumstances of the incident.
26. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
Changes to our Services
New products or platforms
Changes to data practices
Changes to technology
New legal requirements
Security or operational improvements
The updated Policy will display a revised “Last Updated” date.
When appropriate or legally required, we may provide additional notice through the website, email, account, community, or another reasonable method.
Material changes apply prospectively unless applicable law requires otherwise.
27. Contact Rivera Method
Questions, complaints, privacy requests, and concerns may be directed to:
Rivera Hybrid Solutions, operating as Rivera Method
222 S Meramec Ave, STE. 202
Clayton, MO 63105
Email: [email protected]
Website: RiveraMethod.com