Acceptance of Terms
By purchasing any products from Rivera Hybrid Solutions (“RHS,” “we,” “us,” or “our”), you (“Customer,” “you”) agree to be bound by these Terms of Sale (“Terms”). If you do not agree with these Terms, you should refrain from making any purchase.
Product Description
We strive to be as accurate as possible in describing our products; however, we do not warrant that product descriptions are error-free. If a product offered by RHS is not as described, your sole remedy is to return it in unused condition.
Pricing and Payment
All prices are in U.S. Dollars unless otherwise indicated. We accept various forms of payment, as specified at the time of checkout. Full payment must be received before the dispatch of your order.
Order Cancellation
We reserve the right to cancel any order for any reason. If your order is canceled, you will receive a full refund of all amounts paid.
Shipping and Delivery
Delivery estimates are not guaranteed, and we will not be responsible for delays beyond our control.
Limitation of Liability
RHS shall not be liable for any special, indirect, incidental, or consequential damages.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of [Missouri], without regard to its conflict of law principles.
Change of Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your purchase after any such change constitutes your agreement to the new Terms.
Refund Policy
All sales are final and we do not offer refunds. However, we are committed to quality and customer satisfaction. If you receive a faulty product or wrong size, please contact us immediately, and we will be happy to exchange it for a replacement after verification. Your satisfaction is our top priority!
Policy Statement
Our exchange requests are processed and evaluated on a case-by-case basis. We reserve the right to approve or deny refund requests at our discretion, depending on the specific circumstances of each case. This approach allows us to ensure that each request is given the attention and consideration it deserves.
Conditions for Exchange Consideration
1. Product Exchanges: Products must be returned in their original condition, with all packaging and accessories included. Proof of purchase is required for all exchanges.
2. Service Cancellations: For services, cancellation requests must be submitted within a specified timeframe, as detailed in the service agreement.
3. Faulty Products: Items that are received in a damaged or faulty condition may be eligible for exchange, subject to verification.
Requesting an Exchange
To request an exchange, please contact our customer service at [email protected] with the following information:
- Your order number
- The reason for the request
- Any supporting documentation (e.g., photos of a faulty product)
Evaluation Process
Upon receiving an exchange request, our team will:
- Acknowledge receipt of your request within 30 days of purchase.
- Review the request, which may involve requests for further information.
- Make a determination based on the merits of the case, product return condition, and compliance with our policy terms.
Outcome
You will be informed of our decision after we have completed our evaluation. If your exchange request is approved, please place a new order for the correct item. A refund for the original purchase amount, less a 25% restocking fee, will be issued upon processing the return.
Discretionary Clause
Please be aware that every exchange request is subject to our discretion, and submitting a request does not guarantee a exchange. We strive to ensure fairness and satisfaction in every decision we make.
Contact Information
For any questions regarding our exchange policy or to submit an exchange request, please contact our customer service team at [email protected]
Policy Updates
Rivera Hybrid Solutions reserves the right to modify this policy at any time. Any changes will be promptly communicated on our website.
Thank You
We value your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing Rivera Hybrid Solutions.