Effective Date: December 2024
Welcome to Rivera Hybrid Solutions ("RHS," "we," "us," "our"). By accessing or using our website, services, and products (collectively, "Services"), you ("User," "you") agree to comply with and be bound by these
Terms of Service. If you do not agree to these terms, please do not use our Services.
1. Terms of Use
By using our Services, you agree to these Terms. RHS reserves the right to modify or update these Terms at any time. Changes will become effective immediately upon being posted on our website. Your continued use of the Services signifies your acceptance of any revisions.
Intellectual Property
All content, designs, and intellectual property on our website are the exclusive property of RHS and are protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
User Conduct
Users must engage with our Services in a lawful and respectful manner. Misuse, including harassment, fraud, or distribution of malicious software, will result in termination of Services and potential legal action.
Disclaimers
Our Services are provided “as is”, without guarantees or warranties of any kind. RHS disclaims all express or implied warranties regarding the accuracy, reliability, or completeness of our information.
Limitation of Liability
RHS shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our Services.
2. Terms of Sale
Acceptance of Terms
By purchasing products from RHS, you agree to these Terms of Sale. If you do not agree, please refrain from making a purchase
Product Descriptions
We strive for accuracy in our product descriptions but do not guarantee they are error-free. If a product is not as described, you may return it in unused condition (subject to our Exchange Policy).
Pricing & Payment
All prices are in U.S. Dollars unless otherwise specified.
Full payment must be received before shipping.
Order Cancellation
We reserve the right to cancel any order for any reason. If your order is canceled, you will receive a full refund.
RHS is not responsible for delays beyond our control. International shipments may be subject to additional customs fees, which must be paid by the recipient.
Limitation of Liability
RHS is not liable for any special, indirect, incidental, or consequential damages.
Governing Law
These Terms are governed by the laws of the State of Missouri, without regard to its conflict of law principles.
Change of Terms
We reserve the right to update these Terms at any time. Your continued purchase after any change signifies acceptance of the new Terms.
Conditions for Exchange Consideration
Product Exchanges: Must be returned in original condition with packaging and proof of purchase.
Faulty Products: Items received in damaged or faulty condition may be eligible for exchange after verification.
Service Cancellations: Cancellation requests must be submitted within the timeframe detailed in the service agreement.
How to Request an Exchange
Contact [email protected] with:
Your order number
The reason for exchange
Supporting documentation (e.g., photos of the faulty product)
Evaluation Process:
Requests are acknowledged within 30 days of purchase.
A determination will be made based on product condition and compliance with our policy.
If approved, a 25% restocking fee will apply.
Important Notice on Fast’n Go Bandages:
Fast’n Go Bandages are designed to adjust as limb size decreases. This is a sign that they are working. We
do not offer refunds if bandages become loose over time. Please consult our
sizing guide before purchasing.
Orders are processed within 1-3 business days (excluding weekends and holidays).High order volumes may cause delays; we will notify you of any significant delays.
Shipping Rates & Delivery Estimates
Rates and estimated delivery times are provided at checkout.
Standard shipping takes 3-5 business days. Expedited shipping is available at an additional cost.
Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email with tracking information once your order is shipped.
International Shipping
International shipments may incur import taxes, customs duties, and additional fees, which must be paid by the recipient. RHS has no control over these charges.
Damages & Lost Shipments
RHS is not liable for damages or lost packages during shipping.
If your order arrives damaged, contact the shipping carrier to file a claim.
Returns & Exchanges
For return inquiries, refer to our Exchange Policy above.
5. Policy Updates
RHS reserves the right to modify any of our policies at any time. Changes will be promptly communicated on our website.
6. Contact Information
For any questions regarding our policies, please contact:
📧 Email: [email protected] You for Choosing Rivera Hybrid Solutions!
We appreciate your business and are dedicated to providing high-quality products and services.